Payment & refund policy

Money deducted, but no book?

Please do not pay again immediately. Open Payments in your library and choose Check payment status. We verify the payment directly with Razorpay and restore access when the payment is confirmed. Closing the checkout or losing your connection does not by itself mean payment failed.

Pending or failed payments

A bank debit can remain pending while the bank and payment provider confirm the outcome. If the payment was not captured, its reversal is handled by the bank and Razorpay. We cannot refund funds that were never captured by us. Use the payment issue form if the debit remains unresolved.

Requesting a refund

For a duplicate charge, missing book access, or another payment problem, submit a request against the order in Payments. We review the transaction and either restore access, explain the payment status, or approve an applicable refund. A request is not confirmation that a refund has been issued.

After approval

Approved refunds go to the original payment method. Normal Razorpay refunds generally take 5–7 working days; bank processing can affect when the credit appears. Your payment history shows the refund reference and provider status. Access from a fully refunded purchase is removed after confirmation. Access from another valid purchase is retained.

Complimentary books

Coupon redemptions do not charge a payment method and have no cash refund value.